Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit our website, place an order or contact us.
INFORMATION WE COLLECT
When you visit our website, place an order, sign up for updates or contact us, we may collect personal information such as:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting us
• Information about how you use and interact with our website
Payment information is processed securely by our payment providers. We do not directly store your full credit or debit card details.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations, tracking information and other order updates
• Respond to questions or customer service requests
• Process returns, exchanges or refunds
• Improve our website, products and customer experience
• Prevent fraudulent or unauthorised transactions
• Meet our legal and regulatory obligations
Where you have chosen to receive marketing communications, we may also use your contact information to send you news, product updates, offers or other information from Resonate Me.
MARKETING COMMUNICATIONS
If you sign up to receive emails or other marketing communications from us, you can unsubscribe at any time by using the unsubscribe link included in our emails.
Unsubscribing from marketing will not prevent us from sending you important information relating to an order you have placed.
COOKIES & WEBSITE INFORMATION
Our website may use cookies and similar technologies to help the website function, remember your preferences, understand how visitors use our website and improve your shopping experience.
Some cookies may also be used by services that help us operate our website, process payments, analyse website performance or provide relevant advertising.
You can manage or disable cookies through your browser settings, although some parts of the website may not function correctly if certain cookies are disabled.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our store and provide our services. This may include:
• Shopify and our website service providers
• Payment processors
• Shipping and delivery providers
• Email and communication services
• Analytics and website performance services
• Professional advisers or authorities where required by law
We only share information where reasonably necessary for these services to be provided or where we are legally required to do so.
SHOPIFY
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
When you use our website or make a purchase, some of your personal information may be processed by Shopify in order to provide these services.
KEEPING YOUR INFORMATION SECURE
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
YOUR PERSONAL INFORMATION
You may contact us if you would like to request access to, correction of, or information about the personal information we hold about you.
Where applicable, you may also request that certain personal information be deleted or that we stop using it for particular purposes.
We may need to verify your identity before completing certain requests.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our store, services, legal requirements or business practices.
Any updates will be published on this page.
CONTACT US
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.