Refund Policy

RETURNS & EXCHANGES

We want you to be happy with your purchase. Please read our returns and exchanges policy below before placing your order.


READY-TO-SHIP ITEMS

Ready-to-ship items can be returned for a refund or exchange within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed and in their original condition, with all original tags still attached.

Items showing signs of wear, washing, damage or alteration cannot be accepted.


CUSTOM & MADE-TO-ORDER PIECES

Custom and made-to-order pieces are created especially for you and are final sale. We are unable to offer refunds or exchanges on these items once they have been made.

If you're unsure about sizing, fit or any other details, please contact us before placing your order. We're always happy to help make sure everything is right before your piece is created.


SAMPLE PIECES

All sample pieces are strictly final sale and cannot be returned, refunded or exchanged.

Sample pieces may have been used for photography, fittings, displays or as part of the design and development process. Any known imperfections or variations will be noted in the product description where applicable.

Please check the item description, measurements and photos carefully before purchasing a sample piece.


FAULTY ITEMS & QUALITY ISSUES

If your item arrives with a genuine manufacturing fault, such as a split seam or fabric defect, please contact us within 3 months of purchase with your order details and clear photos of the issue.

We will review the issue and work with you to find an appropriate solution.

This does not cover damage caused by normal wear and tear, incorrect washing or care, accidental damage, misuse or general use of the garment.


COLOUR & HANDMADE VARIATIONS

As many of our pieces are handmade and/or dyed in small batches, slight variations in colour, finish and appearance may occur between individual pieces and the images shown online.

These small differences are a natural part of the handmade process and help make each piece unique. Minor variations of this nature are not considered faults.


HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange for an eligible item, please contact us with your order number and let us know whether you would like a refund or exchange.

We'll provide you with the next steps for returning your item.

Please do not send an item back without contacting us first.